Sanctuary Signal TEXT Walkthrough

SMS-first coordination built for discreet team communication with low training friction and clear operational control.

No app install required Role-based control Smart message routing Message history

Typical flow

Teams check in, coordinate through direct/routed messages, keep duty status visible, and finish with operational summary. Easily involve off-duty members for extra hands when urgent situations demand accurate information dispatched quickly.

Team member sends JOIN and requests access to Sanctuary Signal TEXT. Team member receives pending approval notice while leadership reviews access. Supervisor reviews and approves the member join request.

1. Join and onboarding

New members join by text and complete a quick onboarding prompt before activation.

  • Request: Team member texts JOIN and submits name details.
  • Pending: Member receives an approval status reply while access is held.
  • Approve: Supervisor confirms the request and enables the member for duty use.
Responder checks in and confirms active duty status in Sanctuary Signal TEXT. Responder uses STATUS to view who is currently on duty.

2. Check-in and duty visibility

Responders check in and status updates show who is currently active for fast coordination.

  • CHECKIN: Responder marks on-duty and is included in live routing.
  • STATUS: Team sees who is on duty right now for faster decisions.
Default message behavior shows responder texting without a command and receiving guidance. Responder sends a direct message by name to a teammate. Responder sends a role-based broadcast to all checked-in teammates. Team member receives a message routed from another responder. Responder sends the LEO keyword to route communication quickly. System confirms keyword handling and response routing.

3. Direct message by name

Team members message by name without sharing contact lists. If multiple matches exist, the system prompts for selection.

  • Default behavior: Free text gets guided so users stay in the correct command flow.
  • Direct message: Use @Name to contact the right teammate quickly.
  • Broadcast: Use @ALL when role-based broadcast capability is needed.
  • Delivery visibility: Team members see routed message context immediately.
  • Keyword route: Use @LEO to trigger specific escalation paths.
  • Keyword confirmation: The system confirms response behavior for the sender.
Team member status dashboard showing checked-in and off-duty responders with role visibility.

4. Team Member Status Dashboard

A lightweight dashboard gives quick visual status and access points without opening a full admin workflow.

  • Duty visibility: Quickly see who is checked in, on duty, or off duty, including assigned role.
  • Bookmark-ready: Teams can bookmark this page for rapid status checks during service windows.
  • Command reminders: Dashboard access keeps SMS command references close at hand.
  • Access path: Supervisors and Owners can log in from this page when deeper management is needed.
Automatic end-of-shift email summary showing message activity sent to the on-shift supervisor.

5. End of shift summary

At end of shift, Sanctuary Signal TEXT will automatically send an email summary of who was on-duty along with all message activity to the on-shift supervisor.

Team members are auto-checked out using an Owner-configured time limit in the feature settings. No risk of members forgetting to clock out and get messages while off duty.

Public dashboard view used for at-a-glance service status. Admin login entry point for post-service management. Team overview panel for post-service staffing visibility. Admin flow for adding or updating user access. Message history review for incident follow-up. Command reference used for training and consistency. Admin dashboard with queue and operational review data. Feature control settings where owners configure product behavior.

6. After shift review

Leadership reviews outcomes and follow-up actions to improve next-shift readiness.

  • Admin access: Only authorized leaders can enter the operations console.
  • Team overview: Add / Update team members, roles and contact info.
  • Message history: Audit communication flow for follow-up needs.
  • Queue review: Resolve pending items and update assignment state.

Admin dashboard depth

Installable as a lightweight app on tablet, desktop, or mobile phone for fast access to day-to-day operational views.

  • Team status: Live duty visibility and role context during active service windows.
  • Team administration: Add, update, and approve users while maintaining role-based access control.
  • Plan usage reporting: Track monthly activity and message usage for planning and budget predictability.
  • Owner feature controls: Configure behavior to match your local church environment and response model.
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